Wander Counselling Privacy Policy

Your Privacy Matters

Wander Counselling Service is committed to protecting your privacy and the confidentiality of your personal information. This privacy policy outlines how we collect, use, store, and protect your information while ensuring your personal information protection.

Information We Collect

We may collect personal information including:

• Name and contact details
• Health and counselling-related information relevant to providing counselling services
• Information submitted via contact forms, emails, or phone enquiries.

How Your Information is Used

Your information is solely used for:

• Providing counselling services
• Communicating with you regarding appointments and enquiries
• Maintaining accurate clinical records

Confidentiality

All counselling sessions and client information are treated as confidential, except where disclosure is required or permitted by law, including:

• Risk of harm to yourself or others
• Suspected abuse of a child, elderly person, or vulnerable individual
• Legal requirements such as, but not limited to court orders, requests for information in accordance with government policies

Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Records are stored securely in accordance with professional and legal requirements.

Access to Your Information

You may request access to your personal information or request corrections if necessary by contacting us directly.